Tuesday, February 18, 2020

Jobs at Ncell in Nepal

VACANCY NOTICENcell is a part of Axiata Group Berhad, one of Asia’s leading telecommunication groups.

At Ncell, we care about our people and their development. Here you will find opportunities for continued education and training. We are working on the process and strategies to empower our people through leadership programs. At Ncell, we are committed to help our people learn, develop & enhance their functional skills, leadership capabilities & personal effectiveness. Our leadership development focuses developing leaders who think before they act and act according to the values that the organization embraces.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at Our Heart, Breakthrough Innovation and One Company, One Family. These values are the integral part of our business. We carry out our daily business by keeping these values in mind as we as an organisation strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgement, a sense of personal initiative and problem solving abilities.

Ncell offers competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

1. Position: Assistant Specialist – Exclusive Retail Center

> Number of Vacancies: 2
> Documents Required : Resume , Application Letter * Documents are required while applying for job.

Job Location : Kathmandu

Job Specification
Education Level :
Bachelor

Experience Required : Not Required

Other Specification
> Bachelor’s Degree in related field
> Preference for relevant experience

Profile:
> Reviews situations or problems related to the work and presents all perspectives clearly for analysis
> Reviews and recommends new solutions or techniques to improve work output
> Tries to reviews linkages beyond own work area
> Seeks to learn more about other parts of the unit, or function
> Proactively seeks out customers’ input to obtain feedback on performance
> Effectively communicates/ liaises with locals as and when needed to obtain needed information or support
> Adapts rules or recommends alteration in normal procedures to get a job done well
> Understands personal strengths & weaknesses, and works on constructive feedback to improve one’s work performance

Job Description
Department: Commercial Department

Section: Customer Services & Operations

Unit: Exclusive Retail Center

Duty Station: Currently at Kathmandu, can be anywhere in Nepal as per business needs and future requirements.

> Managing daily Ncell center operation, maintaining contacts with customers, handling their queries complaints and maintain first visit resolution
> Manage third party staffs, provide required information, monitoring and controlling their daily occupancy.
> Maintain Ncell center profitability. Ensuring Ncell Centers in line with Key Performance Indicators (KPI) and targets
> Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager
> Actively participate in marketing activities and plan accordingly to get sales target
> Operating the Q-management system with accuracy. Improvement in customer waiting time
> Registration of the documents received and its submission to the responsible person as well as filing
> Running all the schemes operated by the marketing department with effectiveness and ease
> Handling the complaints received from the customers forwarding it to the immediate supervisor
> Handling the problematic subscriber’s queries, follow up and getting feedback
> Maintain the work flow, schedules/shifts defined by the respective manager. Collect & share customer feedbacks for improvement
> Implementing the friendliest customer care concept by serving the customers with a smile
> Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving
> Managing and motivating respective team members to enhance service level, increase sales and ensuring respective Ncell centers’ overall efficiency
> Executes other instructions of the direct management as per the necessity of the unit / company

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

Application Deadline : 25 February 2020

* vacancy published on The Himalayan Times, 19 Feb 2020

click [ HERE ] APPLY.


2. Position: Assistant Engineer – Product & Services Development & Maintenance

> Number of Vacancies: 2
> Job Location : Kathmandu
> Documents Required : Resume , Application Letter * Documents are required while applying for job.

Job Specification:
> Minimum Bachelor’s Degree in Engineering/ Computer Science/ Computer Application or similar field with 2 years of relevant experience
> Should have experience in Product and Services Development & Maintenance.
> Should have experience in translating business requirements to solution design & deployment of new IT/Telco platforms.
> Should have hands-on experience working with web services, XML, JSON, restful API’s and data sources.
> Experience on product configuration, wso2 products, or equivalent platforms

Profile:
> Understands and collates details of situations or problems at work
> Implements agreed initiatives effectively
> Understands linkage of own work beyond his / her area
> Seeks to learn more about other parts of the unit
> Understands impact of own performance on customers
> Understand processes to gather needed information or support
> Adapts to agreed rules to get a job done
> Works on constructive feedback to improve one’s work performance
> Should have business acumen and understanding of the issues within the IT-telecom services sector.
> Good knowledge of IT/Telco industry standards and technologies.
> Should have analytical abilities, supports to develop responses to key competitor actions and threats; able to quickly adapt to change and solve issues/tasks in a rational, logical and analytical way quickly and correctly.
> Capable to respond resourcefully and responsively to challenging situations

Job Description
Department: Information Technology

Section: Product & Services

Unit: Product & Services Development & Maintenance

Duty Station: Current requirement is in Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

Main responsibility areas:
> Provide support on architecture and processes for efficient execution of development and maintenance activities.
> Support to develop and follow-up on P&S road map to align with overall company’s business objectives.
> Support to perform feasibility analysis for new product development activities to meet company’s annual business targets.
> Develop products sold to the external customer (E2E responsibility) including:
- Requirement documentation in coordination with product owners
- SLA definition
- Supporting for configuration, testing and launching
> Maintenance of products, mobile apps, campaigns and offerings sold to the external customer (E2E responsibility):
- Service level (SLA) monitoring
- KPI definition
- Problem management
> Explore new growth area by performing development analysis (e.g. content management, enterprise solution – IoT & M2M, m-health/education/money, home automation, AI & Machine learning etc.)
> Support in E2E product and service monitoring, product information management (product catalog) routines and life cycle management
> Support other units in product lifecycle management, product evaluation and strategic product roadmaps from the technology perspective
> Configure product as provided SLA
> Maintain and follow-up on relevant product/ service related KPIs
> Support on API development requirement and publish
> Identify improvements and implement for efficient solution.
> Support different projects and tasks by providing domain expertise on product development

What we offer:
International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

Application Deadline : 25 February 2020

click [ HERE ] to APPLY


* vacancy published on The Himalayan Times, 19 Feb 2020

View official vacancy notice below:


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